Comments on: Can Do Attitude

By: Craig Swann

Craig Swann — Mon, 01 Oct 2007 12:50:48 +0000

Be a perfect opportunity to inquire about reasons for leaving or input on how to improve or provide necessary service to maintain the customer. The same effort to cancel them could also be put into attempting to understand them or acquire valuable customer input.

By: Tamlyn » Keep Walking

Tamlyn » Keep Walking — Sat, 29 Sep 2007 16:10:43 +0000

[...] JustÂ afterÂ readingÂ Ryan Carson’s two posts about airport advertising, I was in JohennesburgÂ airport yesterday and noticed these: [...]

By: jamesy

jamesy — Mon, 24 Sep 2007 19:09:05 +0000

I think you should of made more effort to prevent the customer leaving or at least like Ivar suggested speaking to the customer to get some feedback.

Opera the web browser people do this really well when you uninstall their software – try it!

By: Jon

Jon — Mon, 24 Sep 2007 11:46:34 +0000

It was a nice gesture to perform the task for your user.

I would have found it tough to take the time to help someone to leave though!

By: Ivar

Ivar — Sat, 22 Sep 2007 15:27:25 +0000

Do you have a survey for people to fill out upon cancellation and such?

Seems to me that when a user wants to cancel, you could put a link or something in the email asking for some feedback as to why they wants to cancel etc.. Obviously not everyone is going to take the survey, but the few who does, may help you in improving your product…

Then again I don’t own a company, so I may just be unrealistic here…

By: Mimi

Mimi — Sat, 22 Sep 2007 13:25:00 +0000

well done. and well done to write about it. you had once somebody who wanted his money back. i think you’ve learned your lesson.

By: anonymous

anonymous — Sat, 22 Sep 2007 10:02:01 +0000

should i worry about someone canceling my dropsend account through email?